Job Overview:

As a Support IT Engineer, you will play a crucial role in providing technical assistance and support to internal users within the organization. Your primary responsibility will be to ensure the smooth operation of IT systems, troubleshoot issues, and assist users with hardware and software problems. The position requires excellent communication skills, technical expertise, and a customer-focused approach.

Key Responsibilities:

User Support 
Respond promptly to user inquiries, providing technical support and assistance.
Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and other peripherals.
Assist users with software installations, updates, and configurations

  Identify and troubleshoot technical issues related to hardware, software, and network connectivity.
Collaborate with other IT teams to escalate and resolve complex problems.
Provide remote assistance or on-site support as required.

System Maintenance:
 Perform regular maintenance tasks, including system updates, patches, and security configurations.
Monitor system performance and take proactive measures to ensure optimal efficiency.

  Maintain accurate records of support requests, resolutions, and preventive measures.
Create and update documentation for common troubleshooting procedures.

Training and Education:
Conduct training sessions for users on basic IT procedures and best practices.
Stay updated on the latest technologies and share knowledge with the team.

Communicate technical information clearly and understandably to non-technical users.
Provide regular updates to users on the status of their support requests.

Collaborate with other IT professionals to implement and support IT projects.
Work closely with vendors to resolve hardware or software issues under warranty.

Security Compliance:
Ensure that all IT activities adhere to security policies and compliance requirements.
Assist in implementing security measures to protect the organization’s data and systems.

Qualifications and Skills:
Bachelor’s degree in Information Technology, Computer Science, or related field.
Proven experience in providing IT support, troubleshooting, and maintenance.
Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
Familiarity with networking concepts and protocols.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Customer-focused with a service-oriented mindset.
Ability to work independently and collaboratively in a team.
Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar would be an advantage.

Tagged as: Support IT Engineer